Refund policy

Damaged Items & Replacements

If your item arrives damaged, defective, or with a production error, please contact us at estores@weareideation.com as soon as possible.

Please include your order number, a brief description of the issue, and clear photos showing the damage or defect. Once reviewed, we will work with you to arrange a replacement when applicable.

Returns

To start a return, please contact us at estores@weareideation.com. If your return request is accepted, we'll send you a return shipping label (if applicable), along with instructions on how and where to send your package.

Returns sent back to us without first requesting a return will not be accepted.

Return Address:
15858 SW Upper Boones Ferry Rd
Lake Oswego, OR 97035
United States

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products
  • Perishable goods
  • Personal care goods
  • Sale items
  • Gift cards

If you have questions about whether your item is eligible for a return, replacement, or refund, please contact us at estores@weareideation.com before sending your item back.

Refunds

If an item is confirmed to be defective and a replacement cannot be provided, we will issue a refund for the affected item.

If an item becomes out of stock or unavailable after your order has been placed and we are unable to fulfill it, you will be notified and refunded for the unavailable item.

Refunds will be issued to the original payment method.

 

Right of Withdrawal for European Union Customers

If your order was delivered to a country within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, unless an exemption under applicable law applies.

To exercise your right of withdrawal, you may:

After we receive your withdrawal request, we will promptly send you confirmation by email.

If your withdrawal is valid, we will provide instructions for returning the product. Returned items must be sent without undue delay and, unless otherwise required by applicable law, no later than 14 days after notifying us of your decision to withdraw.

Some products are exempt from the right of withdrawal under applicable law, including personalized goods, sealed personal care products that have been opened after delivery, and other items that cannot legally be returned for health, hygiene, or other statutory reasons.